WORKSHOP ON CUSTOMER RELATIONSHIP MANAGEMENT (CRM) FOR SERVICE EXCELLENCE

April 19-20, 2017 | 8.30am – 5.00pm

JOIN US AT
Perdana Leadership Foundation, Putrajaya

REGISTER NOW

WHY IS CRM IMPORTANT TO LIBRARIES?
A customer-centric approach via incorporating business CRM strategies to manage libraries and resource centres will help librarians to :

  • Increase usage of resources and encourage repeat users
  • Improve loyalty and create “evangelists” among users
  • Better understand their user base, and anticipate present and future demand
  • Reduce wastage through better selection of materials and improved capacity utilisation
  • Provide higher value service to users, and ensure relevance

THIS WORKSHOP IS ESPECIALLY RELEVANT TO :
Librarians/ Information Professionals, Knowledge Management Specialists, Executives & Managers of Corporate Resource Centres, Lecturers & Students :

Fees:
  • RM 600.00 for 1 person
  • RM 1,650.00 for 3 persons
  • RM 570 for Perdana Library Members
Each Participant Will Receive:

  • Training Certificate
  • Course Materials
  • Refreshments